It is our goal and commitment that you are completely satisfied with your shopping experience and purchase(s) from our website. We are committed to helping you in any way that we can, to ensure that your experience either online or in our store is as easy, enjoyable and fun as possible! Though we’d like to believe that our execution of orders is perfect, mistakes do happen from time to time. We commit to quickly rectifying any issues that may arise, so please reach out to us directly ([email protected]) and we can take care of resolving the issue and continuing to make your experience happy and positive!
All orders are shipped out within 1-3 days via Canada Post Expedited parcel service. Tracking provided.
Use Promo Code FREESHIP at the checkout to receive Free Shipping in Canada on orders over $99 (before tax)
Canada Post is not permitted to safe drop any of our packages due to our security concerns. We also cannot communicate any special delivery instructions to them. Please ensure the package can be received at the shipping address during normal business hours, otherwise it may need to be retrieved at your local post office.
- We are not responsible for stolen packages. Claims can be made through Canada Post.
- Any order discrepancies must be reported with 48hrs to be considered valid.
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since the date of invoice, we cannot offer you a refund or an exchange. Shipping the item back to us is your responsibility.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
In the event that a record has a manufacturer's defect, promptly contact us at [email protected] with details of the product and the defect. We will replace the record with a different copy. The replacement copy will be mailed out upon return of first copy. In the event that we do not have another copy, a refund will be issued. In order to be considered for a defective exchange, we must receive your defective product within 30 days of invoice. Shipping the item back to us is your responsibility.
Please note: Minor surface noise, crackles and pops are not considered defective or damaged. We are not responsible for what the quality control of a pressing plant deems acceptable. We recommend that all records are cleaned with a dry carbon fiber brush before each playback. In some cases a wet-cleaning may be required for best results.
Damaged Items In Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected]